Terms of service


Terms of Service Last updated: 23 August 2026

  1. About Us - his website is operated by Anasa Coffee. Throughout these Terms, the words “we”, “us” and “our” refer to Anasa Coffee. We sell speciality coffee and related products through our online store. Contact details: Anasa Coffee 2A Connaught Avenue London E4 7AA United Kingdom Email: info@anasacoffee.co.uk Website: www.anasacoffee.co.uk 
  2. These Terms These - Terms of Service apply when you use our website or purchase products from us. By placing an order with Anasa Coffee, you agree to these Terms. Nothing in these Terms affects your statutory rights under UK consumer law.
  3. Our Products - We take reasonable care to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate. Our coffee is roasted, packed and dispatched on our behalf by a third-party coffee roaster and fulfilment provider. Because coffee is a natural product, there may be minor variations between batches. Tasting notes describe the natural flavour characteristics of the coffee and are not added flavourings unless we expressly state otherwise. Please read the product information provided on the relevant product page before placing your order.
  4. Orders - When you place an order through our website, you are making an offer to purchase the products in your order. You will receive an order confirmation electronically. We reserve the right to decline or cancel an order where there is a legitimate reason to do so, for example where a product is unavailable, there has been an obvious pricing error, payment has not been authorised or we reasonably suspect fraudulent activity. If we cancel an order after payment has been taken, we will refund the relevant amount. 
  5. Prices and Payment - Prices will be displayed on our website before you place your order. Any applicable delivery charges will be displayed during checkout before you confirm your purchase. Payment must be made using one of the payment methods available at checkout. You will not be charged any optional additional payment unless you have expressly agreed to it.
  6. Delivery - Orders are packed and dispatched by our fulfilment provider on our behalf. Available delivery methods, estimated delivery times and delivery charges will be shown on our website or during checkout. We will take reasonable steps to ensure that orders are delivered within the stated timeframe. Occasionally circumstances outside our reasonable control may affect delivery. If there is a significant problem with your order or delivery, please contact us at info@anasacoffee.co.uk. Unless a different delivery period has been agreed with you, goods will be delivered within the period required by applicable UK consumer law.
  7. Cancellations, Returns and Refunds - Your rights regarding cancellations, returns and refunds are explained in our Returns & Refund Policy. Where you have a statutory right to cancel an eligible online purchase, that right is not affected by these Terms. If you wish to cancel an order before it has been processed or dispatched, please contact us as soon as possible at info@anasacoffee.co.uk. We will do our best to stop fulfilment, although this may not always be possible once processing has begun.
  8. Damaged, Faulty or Incorrect Products - Products supplied by Anasa Coffee must meet the standards required by UK consumer law, including being as described, of satisfactory quality and fit for purpose where applicable. If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible at info@anasacoffee.co.uk. Where appropriate, please provide your order number and photographs of the problem so that we can investigate promptly. Nothing in these Terms limits your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods.
  9. Food and Allergen Information - Please read the product information and packaging before consuming our products. Product information provided on our website is intended to help you make an informed purchasing decision. If you have an allergy, intolerance or other concern about a product, please contact us before purchasing if you require further information.
  10. Website Use - You may use our website for lawful personal and shopping purposes. You must not misuse our website, attempt to interfere with its operation, introduce malicious software, attempt unauthorised access or use the website for fraudulent or unlawful purposes.
  11. Intellectual Property - Unless otherwise stated, the Anasa Coffee name, branding, logos, website content, photographs, graphics and other original materials belonging to Anasa Coffee are protected by applicable intellectual-property laws. You must not reproduce or commercially use our protected materials without our permission, except where permitted by law.
  12. Liability - Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so. In particular, nothing in these Terms excludes or restricts your statutory rights relating to goods that are faulty, unsafe, not as described or otherwise fail to meet the requirements of applicable consumer law. We are not responsible for losses that could not reasonably have been foreseen when the contract was formed, subject always to rights and liabilities that cannot legally be excluded.
  13. Privacy - We process personal information in accordance with our Privacy Policy. Information necessary to process and fulfil your order may be shared with service providers working on our behalf, including payment, technology, delivery and fulfilment providers. Please read our Privacy Policy for further information about how personal information is handled.
  14. Changes to These Terms - We may update these Terms from time to time, for example to reflect changes to our business, website or applicable law. The Terms that apply to your purchase will be those in force when you place your order.
  15. Governing Law - These Terms and purchases made through our website are governed by applicable UK law. If you are a consumer, you retain any mandatory legal protections and rights available to you based on where you live.
  16. Contact Us - If you have a question about these Terms or an order, please contact: Anasa Coffee info@anasacoffee.co.uk 2A Connaught Avenue London E4 7AA United Kingdom