Shipping policy

SHIPPING POLICY Dispatch and Delivery Orders are typically dispatched within 1–3 working days after your order is received. Once dispatched, orders are typically delivered on the next working day. Please note that delivery times are estimates and delays may occasionally occur due to circumstances outside our control. Orders are fulfilled and dispatched on behalf of Anasa Coffee by our specialist coffee roasting and fulfilment partner. Delivery Charges Delivery charges are calculated and displayed at checkout before you complete your purchase. Delivery Areas We currently deliver to eligible UK addresses. Available delivery options and charges will be shown at checkout. Delays If your order has not arrived within the expected timeframe, please contact us at info@anasacoffee.co.uk and we will investigate this for you. Damaged or Missing Orders If your order arrives damaged, contains incorrect items, or you believe it has been lost in transit, please contact us as soon as possible at info@anasacoffee.co.uk with your order number and details of the problem. Photographs may be requested where an item has arrived damaged. We will work with our fulfilment and delivery partners to investigate the issue and arrange an appropriate replacement or refund where applicable. Delivery Address Customers are responsible for providing a complete and accurate delivery address when placing an order. If you notice an error after ordering, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment. Contact If you have any questions regarding delivery, please contact: Anasa Coffee info@anasacoffee.co.uk