Refund policy

We hope you love your Anasa Coffee. However, if there is a problem with your order, please contact us and we will be happy to help.

If you wish to cancel or change an order, please contact us as soon as possible at info@anasacoffee.co.uk.

If your order has not yet been processed or dispatched, we will do our best to cancel it before fulfilment.

If you change your mind about your purchase, please contact us within 14 days of receiving your order.

Where your order is eligible for return, the products must be returned in their original condition and unopened packaging. Please contact us before returning anything so that we can provide the appropriate return instructions.

Unless the product is faulty, damaged, incorrect or otherwise not as described, you will normally be responsible for the cost of returning the item.

Please do not send returns to our registered/contact address without contacting us first, as orders are fulfilled on our behalf and the correct return address may be different.

For food safety and quality reasons, we are generally unable to accept change-of-mind returns of coffee that has been opened. This does not affect your statutory rights where an item is faulty, damaged, incorrect or not as described.

Please check your order when it arrives. If your coffee is damaged, faulty, incorrect or there is another problem with your order, contact us as soon as possible at info@anasacoffee.co.uk.

Please include your order number and, where appropriate, photographs showing the problem. We will assess the issue and arrange an appropriate replacement or refund where applicable.

Once an eligible return has been received and checked, we will let you know when your refund has been approved.

Approved refunds will be made to your original payment method. Please note that your bank or card provider may take additional time to process the refund.

Where you exercise a statutory right to cancel an eligible online purchase, any refund of delivery charges will be limited to the cost of our standard delivery option where required by law.

Nothing in this policy affects your statutory rights under UK consumer law.

If you have any questions about a return, cancellation or refund, please contact:

Email: info@anasacoffee.co.uk